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Ancestry.com LLC began in 1983, well before the onset of the global Internet age. Headquartered in Utah, the company began as a software publishing business focused on genealogy and ancestral discovery. Ancestry.com originally set out to provide customers and clients with details of their ancestors -- who they were, where they lived, and what their lives may have entailed. Relying solely on documented data, family trees, and consensus reports, the juicier details were often lost to the past. That all changed with the addition of the Ancestry.com DNA testing options. Today, Ancestry.com claims to have access to 10 billion historical records for its more than 20 million subscribers, and that it has sold over 14 million DNA kits in over 30 international markets. Begin your two-week trial period and begin filling out your personal profile to be connected with potential ancestor options from around the globe. Explore the records relevant to your information and grow your family tree to discover more hidden secrets and exciting connections. If you prefer not to wait, you can dive in deeper with Ancestry DNA. Use special Ancestry.com promo codes or an Ancestry coupon code during checkout or when becoming a paid member to ensure discovering your roots doesn't cost an arm and a leg.
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What are Ancestry.com's Shipping Methods?
We offer standard shipping with free tracking. Multiple DNA kits that are purchased together can be shipped back together in the shipping bag provided at no additional cost or shipped back separately at additional expense. Shipping costs $29.99 for the first kit and $10 for each additional kit in the same order. This amount covers both shipping to the recipient and return shipping; no additional postage is necessary.
What are Ancestry.com's Return Policies?
If you want to cancel the package within the first 30 days of placing your order, and before you return a DNA sample to AncestryDNA, you will receive a refund equal to the price of the package you purchased minus $25. If you cancel the package within the first 30 days of placing your order but after you have returned a DNA sample, you will receive a refund equal to the price of the package you purchased minus $50.
What Payment Methods does Ancestry.com accept?
Mastercard and Visa credit cards; PayPal.
What are Ancestry.com's Shipping Details?
DNA kits should be delivered within 14 business days of the date of order. They're sent via Australia Post. If a kit isn't received within 25 business days, please contact us for a replacement. Samples should be returned in the small bag included in the DNA kit. The return mailer can be dropped directly into the mail, even in extreme temperatures. The postage and address will be on the box; return shipping is covered in the original shipping cost, so no additional postage is necessary. In Australia, multiple tests that are purchased together can be placed together in the large bag provided for return shipping.
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