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What are Shipping Methods

Standard, Next Day, 2-Day Express

What are Return Policies will gladly exchange, credit or refund the purchase directly from if returned within 30 days of the shipping date, unless otherwise stated.Merchandise must be returned new, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn. Except as noted in the Special Products and Exceptions section of the Returns and Exchanges Policy webpage, new and unopened items in original packaging and with all tags attached can be returned or exchanged within 30 days of purchase at Disney Store locations.

What Payment Methods does accept?

American Express, Diners Club, Discover, Mastercard, and Visa credit cards; PayPal (US only), Disney Rewards redemption, and Disney Gift Cards.

What are Shipping Details

Most items ordered via Standard Delivery will arrive within 4-5 business days. Most personalized items will arrive within 6-7 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. These windows may be extended during peak periods. Please check individual product pages for specific delivery schedules. Next Day and 2-Day Express Delivery options are available for an extra charge, subject to availability. Please allow an additional 1-2 business days for personalized express orders to ship. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support. For shipping and handling charges, please see the pricing chart on our Shipping & Delivery page.

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ShopDisney Reviews


User rating

The ShopDisney rating is 4.6.

4.6 Members Rating

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