Timbuk2

Does Timbuk2 offer student, senior citizens, or military discounts?

​Timbuk2 does not offer student, senior citizens, or military discounts.

Where do I enter a Timbuk2 promo code on timbuk2.com?

​Timbuk2 promo code can be entered manually in the order’s checkout page.

What is Timbuk2 return policy?

​If within 30 days that you are not 100% satisfied, you may return any non-custom purchases within that period.  Please note that purchases of non-custom items made between 11/15-12/25 will have a 90 day return window.  Timbuk2 will not accept returns on custom-made bags as all sales are final for custom-made bags.  Timbuk2 will charge a return shipping fee of $9.00 which will be deducted from your refund when using Timbuk2’s pre-addressed label.

What shipping methods and details apply to Timbuk2 orders?

​Timbuk2 offers free shipping (4-7 business days) on orders over $50 USD within the 48 contiguous United States.  Most of the year Timbuk2 ship ready made items within 1-3 business days.  Custom bags will take 2-4 weeks to process.  UPS 3 Day Biz Shipping is 3 business days for additional $17.95 shipping cost.  UPS 2 Day Biz Shipping is 2 business days for additional $22.95 shipping cost.  UPS Next Day Biz Shipping is next business day for additional $27.95 shipping cost.  Oversized bags do not qualify for expedited shipping due to the costs for this class of service.

What payment methods does Timbuk2 accept?

​Timbuk2 accepts the following payment methods:  Affirm, PayPal, Google Pay, Shop Pay, Visa, Mastercard, Discover, and American Express.

Can I cancel or change my order?

​Once your order is placed, Timbuk2 cannot make any changes to it.  It is however possible to cancel the order if you contact Timbuk2 as soon as possible because there is a very short window opportunity.