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How to save money at Torrid

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Torrid LLC, established in 2001, is a chain retailer of teens’ and women’s apparel and accessories. Originally owned by Hot Topic, its first retail store opened in California and catered to women in fuller sizes. As a plus-size, high-end modern retailer for teens and ladies, the company sells clothing options between the sizes of 10 and 30 (or 12 to 28, depending on the cut and fit) as well as accessories and gifts for multiple ages and fashion needs. There are currently 400 Torrid retail stores nationwide as well as one in Toronto, Canada. But it’s easier and often more affordable to shop till you drop online. Unlike Hot Topic, Torrid specializes in fun and focused fashions with a sophisticated air. Novelty and fashion tops, capris and dress pants, jeans and shorts, skirts and dresses, lingerie, sleepwear, hosiery, and support wear are available in-store or online at Torrid.com. There’s also a large selection of outerwear, accessories, jewelry, shoes, gifts, and beauty products available to be purchased at great prices. Use a Torrid coupon when shopping by need, holiday, or even clearance merchandise. Sign up for site-wide deals and a special Torrid discount code. Join the Torrid Insider Rewards program to earn one point for every dollar spent, be notified of limited BOGO deals -- with or without a Torrid promo code -- and get paid to shop.

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What are Torrid's Shipping Methods?

Standard: $6.00 Flat Rate Shipping, Free In-Store Returns (Excludes Alaska and Hawaii.) Standard service is provided via the United States Postal Service. Delivery can be expected within 4-10 business days, Monday through Saturday. You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order. Express: $0 - $199 = $23, $200 and over = $28. Please allow 2-3 business days for Express delivery.

What are Torrid's Return Policies?

All clearance items purchased on Torrid.com are final sales and cannot be exchanged or returned. Merchandise cannot be returned if washed or worn and must be in original packaging. For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, lingerie sets, panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund. Bras and bralettes may be returned or exchanged with tags attached and no visible signs of wear. Exchanges/returns must be initiated within 60 days of the purchase date listed on the front of this receipt. Torrid items sell quickly, so contact us as soon as possible to make exchanges.

What Payment Methods does Torrid accept?

American Express, Discover, Mastercard, and Visa credit cards; ATM/debit cards with the Visa or Mastercard logo; Torrid credit card, Torrid gift card, PayPal, Store credit.

What are Torrid's Shipping Details?

Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping. You can ship online orders directly to your local Torrid store. And the best part about it is it's free. Plus, when you go to pick up your order in the store, you can try your purchases on to be sure you love them before you take them home. Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), we'll send you an email to let you know your package is ready for pick up. If you haven't heard from us after 14 days, please call customer service at 1.866.867.7431 and let us know. All deliveries are pending approval and merchandise availability. Orders are processed Monday-Friday. We do not ship Saturdays, Sundays, or holidays. Changes can only be made within 1 hour of placing an order. Watch for an email from us after placing order. We may need additional information to process your order. Torrid is not responsible for lost or stolen packages.

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