Customer Service In The Mobile Era: Finding Remote Customer Service Positions

By: Dannie Phan | April 8, 2020

Customer service work is all about making a consumer’s in-store experience simpler and more enjoyable. But as more and more businesses move their storefronts online, customer service online jobs are becoming more popular.

Think this career path may be the right one for you? Read on to learn more!

Can Customer Service Work Be Done Online?

Customer service work is most often known as work that involves direct contact with a consumer. How, then, is it possible for you to do any kind of effective customer service work from home?

As it turns out, there are a number of customer service positions that can readily be performed without coming into direct contact with a consumer. As long as you have customer experience and are able to answer a consumer’s questions about a series of products, services, or the business you work for, you’ll be able to make money and ensure that your business continues to serve its consumers effectively.

What Kind Of Customer Service Jobs Can You Work Remotely?

You know how to work from home – but what kind of home customer service jobs will you be able to hold as a remote employee? Whether full-time or part-time, your options will vary based on the industry you’re entering into and what kind of business you work with. That said, there are some staples that every business needs. These include:

  • Social media manager
  • Phone center representative
  • Helpline representative or customer support
  • Tech support 

This list is not comprehensive, but it should give you some ideas as to the kind of work you can do with your customer service skills as you work at home. You’re still going to be interacting with customers, but you’ll primarily do so through an online medium.

What Tools and Skills Do You Need?

The tools you need to work in customer service at home don’t have to be especially high-tech. That said, you are going to need a good set of headphones or an earpiece if you want to answer calls while doing chores or other home maintenance. A headset will let you stay mobile but will also keep your calls private.

Outside of that, the most you’ll need is a strong Internet connection and a workable computer. You’ll need to be able to log on to any time-clocking apps or other affiliated websites, should your supervisor need you to update any information that’s online or answer a consumer’s email.

What kinds of skills, though, make a great at-home customer service representative? Ideally, you’ll need to be: 

  • Patient
  • Self-disciplined
  • Customer-oriented
  • Computer skills
  • Friendly
  • Enthusiastic about your job
  • Tech-savvy
  • Problem-solving 

What Kind Of Training Exists For Remote Customer Service Positions?

Most businesses require their customer service representatives to undergo a degree of training so as to uphold company policy while seeing to consumer needs. Whether you’re applying as a virtual assistant, customer service agent, support agent, call center agent or something else entirely, remote jobs will need some new knowledge. 

The good news is that most of this training can already be done through the computer. If you’re working from home, you’ll need to set a designated time to complete your training before you can start clocking more hours. With the right communication skills, this introduction to remote work shouldn’t be awkward.

How Do Companies Pay Remote Customer Service Employees?

If you’re working with an established organization, you’ll likely be able to sign up for a direct deposit. This way, you won’t have to worry about losing any of your checks to PayPal’s usage fee. However, if you’re working with a smaller business or a startup, you may find yourself using lesser-known payroll apps or platforms like PayPal with relative frequency.

If you do end up using PayPal, be sure to talk to your manager about the different ways you can overcome the transaction fee. PayPal will take a percentage of your paycheck – not for tax reasons, but rather for as payment for your use of the platform. Ideally, your supervisor will know this and will be able to work that fee into your paycheck, so you can take home all of the money you’ve earned.

Where Can You Start Your Customer Service Online Job Hunt?

Are you ready to take your customer service career online? Then it’s time to start hunting for a job. While you can look for open positions through a business platform, it’s often best to begin your search with the best job boards operating online today.

You’ll be able to search for remote customer service positions through: easily

  • Craigslist
  • Google Jobs
  • LinkedIn
  • Indeed
  • Glassdoor

Don’t get discouraged if your search takes a little bit of time. While more and more jobs are now remote-accessible, it may take your preferred businesses a little while to adjust their business strategy. Keep looking, and don’t be afraid to put yourself out there. As businesses become more mobile, remote customer service jobs and your ability to handle an online chat or call center will be all the more invaluable.

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